About us

Pivotal Sec Plus is a cash and transaction management provider serving businesses across the UK and Ireland. Founded in 2005 and originally known as RMS Group Services, the company has grown from a single branch in Belfast into a multi-site operation supporting corporations, independent retailers and SMEs. It focuses on helping customers save time and money, reduce risk, and improve the efficiency of their cash operations through a client-led, collaborative approach.

The company offers end-to-end cash management solutions, ATM replenishment, engineering and installation services, merchant services, and event support. It also installs and maintains a wide range of payment devices, including ATMs, car park machines, merchant terminals, and cash, coin and card acceptance kiosks. Its services are designed to keep payment devices operational, optimise cash flow, and provide practical support for businesses that handle cash and card transactions.

Pivotal Sec Plus places emphasis on transparency, innovation and customer service. Its online portal is intended to make cash management simpler, faster and more straightforward, while its teams use technology such as customer portals and vehicle tracking to improve service delivery. The company also promotes the continued use of cash alongside digital payments through its #CashIsPivotal campaign.

Customers can speak with the team during published business hours, and the company supports clients across the UK and Ireland from its network of centres. Pivotal Sec Plus is a member of the British Security Industry Association and the Irish Security Industry Association, and its related merchant solutions business is authorised and regulated by the Financial Conduct Authority. The company’s services are built for businesses that want reliable, secure and tailored support for their cash and payment operations.